MBRAUN Incorporated located in Stratham, New Hampshire is a leading manufacturer of high-end technology solutions. Products include gloveboxes, inert gas purification, thin-film technology, isolators, solvent purification and custom system solutions for clean environments. MBRAUN is instrumental in developing world class core technologies and then adapting them to an application, yielding the most efficient clean environments based on our intimate knowledge of the many markets we serve.
For over 40 years MBRAUN employees share in the vision of creating a world-class company that can be our customers #1 creative partner. We have and we can engineer solutions customers need using a unique solutions approach in which we collaborate to define specific application requirements. Together with the customer, we determine the best solution package from MBRAUN's range of products and services. For more information please visit www.mbraun.com.
M. Braun, Inc. is currently seeking a part-time Customer Service Support person to join our Service Department. This individual will be responsible for processing all aspects of spare parts, warranty, and internal orders; supplying exceptional customer service; and reception duties.
Job functions include, but are not limited to:
- Processing spare parts orders from the initial order intake, to scheduling the shipment date, and invoicing when needed
- Preparing spare parts quotations for customers
- Creating and tracking return shipments from customers
- Corresponding with customers regarding their orders
- Responding to customer questions regarding spare parts
- Receiving and routing phone calls, incoming visitors, and vendors to the appropriate parties
- Preparing non-conformance reports as needed
- Any other duties required for this position
Job Requirements
- Proficiency with MS Office (Word, Excel, and Outlook) required
- Knowledge of Adobe Acrobat required
- Knowledge of Navision ERP system a plus, but not required
- Must be able to follow all safety and personnel rules and regulations
- Compliance with ISO 9001 standards and procedures
The ideal candidate
- Must have strong organizational skills and attention to detail
- Must have excellent written and verbal communication skills and the ability to maintain accurate records
- Must be able to multi-task and respond well to shifting priorities
- Excellent customer service skills required