MBRAUN Incorporated located in Stratham, New Hampshire is a leading manufacturer of high-end technology solutions. Products include gloveboxes, inert gas purification, thin-film technology, isolators, solvent purification and custom system solutions for clean environments. MBRAUN is instrumental in developing world class core technologies and then adapting them to an application, yielding the most efficient clean environments based on our intimate knowledge of the many markets we serve.
For over 40 years MBRAUN employees share in the vision of creating a world-class company that can be our customers #1 creative partner. We have and we can engineer solutions customers need using a unique solutions approach in which we collaborate to define specific application requirements. Together with the customer, we determine the best solution package from MBRAUN's range of products and services. For more information please visit www.mbraun.com.
Job Description
M. Braun, Inc. is currently seeking a full-time AI and Automation Specialist to improve efficiency across the organization, and share day-to-day end-user support with the IT team.
Primary Function: AI and Automation
Discovery and planning
- Work with department leaders to identify and prioritize AI and automation opportunities across the organization.
- Evaluate new AI tools and vendors and make recommendations to IT management.
Adoption and training
- Plan and lead the rollout of approved AI tools, including the current Claude team deployment, with user training and adoption support.
- Create user guidance for approved AI tools within data handling rules set by IT management.
Automation and integration
- Build and maintain workflow automations and integrations between business systems, including ERP reporting.
- Document automations so any IT team member can support them.
Measurement and reporting
- Measure results, such as time saved and adoption, and report progress to IT management and leadership.
Shared IT Responsibilities
All IT team members are expected to perform and maintain proficiency in the following, providing coverage for one another as needed.
End-user support
- Provide technical support for all MBUS locations, in person and remote, through the help desk system.
- Log, update, and close tickets with accurate notes and resolution steps.
- Support printers, peripherals, and standard office technology.
Devices and assets
- Build, deploy, and maintain Windows 11 workstations and laptops.
- Administer the MDM platform and company mobile devices.
- Deploy CREO software to workstations.
- Maintain the technology asset inventory, including asset tagging and lifecycle records.
Users and access
- Support onboarding and offboarding, including accounts, equipment, and access.
- Add and update users in the ERP system per approved requests.
- Handle day-to-day user changes for the Vodia phone system
Security and compliance
- Deliver IT and security awareness training to new hires and support annual refresher training.
- Process department nonconformances when required.
Documentation and coverage
- Document work and keep department procedures current so any team member can perform them.
- Share after-hours and coverage responsibilities as scheduled by IT management.
- Perform other duties as assigned.
Qualifications
Required
- 2 to 4 years of IT or business systems experience.
- Hands-on experience with Microsoft 365.
- Experience training and supporting non-technical users.
- Clear written and verbal communication skills.
- Valid driver’s license for travel between company locations.
Preferred
- Experience with Power Automate or similar workflow automation tools.
- Experience administering AI platforms such as Claude or Microsoft Copilot.
- PowerShell or Python scripting.
- MySQL Experience.
- ERP reporting experience.
Physical and Mental Requirements
- Physical Requirement: Crawling; some light to moderate lifting and carrying; must have fine motor skills; be able to grasp small items; ability to do a repetitive motion; and the ability to sit and walk for most of the day
- Visual Requirement: Must be able to visually read a computer screen
- Hearing Requirement: Must be able to identify beeps and noises coming from devices and be able to listen to and understand employee technical concern in order to assist
- Mental Requirement: Comprehension, Organization, Reasoning, Decision Making, Communication and Mathematics
Benefits
M. Braun offers an excellent benefits package which includes health insurance, dental insurance, vision insurance, 401K, life insurance, short-term and long-term disability, flexible spending account, and more.
M. Braun encourages work / life balance through a flexible work schedule, a 38 hour work week!
M. Braun provides Paid Time Off, Holidays, Floating Holidays and Volunteer Time to employees.
Additional perks include company outings, monthly raffles, pizza days, and more!